Effective Date: January 2025

Biz Family Auto, also known as Biz Family, “we,” “our,” or “us,” is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website, services, memberships, booking systems, payment systems, and SMS communications.

Information We Collect

We may collect the following types of information:

• Name
• Phone number
• Email address
• Vehicle information
• Appointment details
• Membership details
• Service history
• Billing and payment-related details
• Communication preferences
• Information submitted through website forms, booking tools, phone calls, text messages, or customer service requests

Information is collected when you book services, enroll in a membership, submit a form, make a payment, contact us, or opt in to receive SMS communications.

How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Manage memberships and vehicle eligibility
• Process payments and billing-related requests
• Send service-related notifications
• Send SMS appointment confirmations, reminders, and updates
• Respond to customer service requests
• Follow up regarding service concerns, cancellations, refunds, or membership questions
• Improve our services and customer experience
• Maintain accurate business records
• Send marketing or promotional messages only when you have explicitly opted in

Payment Information

Biz Family may use secure third-party payment processors to process customer payments. We do not use customer payment information for purposes unrelated to completing transactions, managing billing, handling refunds, resolving payment concerns, or providing customer support.

Payment information may be processed by third-party platforms used for payment processing, billing, scheduling, or customer management. These providers are only permitted to use customer information as necessary to provide authorized business services.

Customers should not send sensitive payment information through unsecured communication channels such as standard email, social media messaging, or text message.

SMS Privacy & Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors or service providers solely for the purpose of providing operational support services, such as customer service, scheduling, CRM systems, payment support, or communication delivery.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

SMS Communications

By providing your phone number and opting in to receive SMS communications, you agree that Biz Family may send text messages related to appointments, reminders, service updates, memberships, customer support, billing, and promotional messages when applicable.

Message frequency may vary. Message and data rates may apply. Customers may opt out of SMS communications at any time by replying STOP. Customers may request assistance by replying HELP or contacting Biz Family directly.

SMS consent is not a condition of purchase.

Data Sharing

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers only as necessary to:

• Operate our scheduling and CRM platforms
• Process payments
• Deliver communications
• Manage appointments
• Provide customer support
• Maintain business records
• Support website, marketing, and operational systems

All service providers are required to protect your information and use it only for authorized business purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we take steps to secure your data, no method of transmission, processing, or storage is completely secure.

Cookies & Website Tracking

Our website may use cookies or similar technologies to enhance functionality, analyze usage, improve user experience, and support marketing or advertising efforts.

You may adjust your browser settings to block or limit cookies, although some website features may not function properly without them.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly.

Links to Other Websites

Our website may contain links to third-party websites, booking platforms, payment platforms, or other external services. Biz Family is not responsible for the privacy practices, content, or policies of third-party websites or platforms.

Refunds, Cancellations, and Service Terms

This Privacy Policy explains how we collect and protect customer information. For information about payments, deposits, cancellations, rescheduling, refunds, memberships, completed services, vehicle condition disclaimers, and customer responsibilities, please review our Terms of Service.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: bizfamilyautos@gmail.com
Phone: (516) 220-3000